Online Degree
Associate of Applied Science in Information Technology
Help Desk Administration Career Focus Area
Kaplan University career focus areas (CFAs) enable you to personalize your associate’s degree in information technology. CFAs are
groupings of courses designed to prepare you with specialized knowledge and skills in a chosen field. If you are considering a career
in help desk administration, Kaplan University’s CFA will allow you to focus your elective choices on areas of study that best fit your
desired career path. This structure, which allows you to complete your CFA courses later in the program, provides you with the time you
need to understand the available career options before selecting a career focus area.
Study personal computer configuration and maintenance, system software installation, and troubleshooting techniques. You will also focus
on the installation and administration of network operating systems, and desktop administration. Exploring and mastering each area of technology
and customer service may help put you on the right path to career success.*
Courses associated with the help desk administration career focus area:
- IT 261: Desktop Administration 5
- IT 278: Network Administration 5
- MT 221: Customer Service
5
Kaplan University’s undergraduate programs build your educational experience through
a portfolio of practical, resume-building projects that could be applied immediately
to help you pursue your career goals.
Classes start soon. Learn more about Kaplan University’s business information technology programs
today.
*Kaplan University's programs are designed to prepare graduates to pursue employment
in their field of study, or in related fields. However, the University does not
guarantee that graduates will be placed in any particular job or employed at all.
For comprehensive consumer information, visit http://online.kaplanuniversity.edu/consumer_info.aspx
